Policies
Rental Agreement
1. The rental
St. George Soft Serve agrees to deliver, set up, operate-ready, and later collect one soft-serve machine and associated equipment for the customer’s event, as described in the customer’s confirmed reservation.
2. Customer responsibilities
The customer is responsible for providing a suitable, level location with access to standard household power, and for reasonable supervision of the equipment during the rental period. The equipment should not be moved or relocated by anyone other than St. George Soft Serve staff.
3. Security deposit
A refundable security deposit of $250.00 is collected separately from the rental price at booking. It is refunded after the equipment is picked up and inspected, less any amount reasonably withheld for missing equipment, damage beyond normal wear, or unauthorized relocation of the machine. Normal cleaning is never a basis for withholding the deposit — it’s part of the service.
4. Weather and outdoor use
The equipment may be used outdoors, with shade recommended during warm-weather events. The customer is responsible for protecting the equipment from weather conditions that could damage it.
5. Cancellations
See the Cancellation Policy for rental refund timing and deposit handling.
6. Governing law
This agreement is governed by the laws of the State of Utah.